HOW DO I ORDER?
Simply add items to your cart, and you will be taken to your Paypal account where the correct postage will be calculated.
PAYMENT
All payment is made via Paypal. Even if you don't have a Paypal account, you can still pay with your credit card/debit card using Paypal.
HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?
Paypal will send you a notification of your order being placed.
UK/INTERNATIONAL SHIPPING
Shipping within the UK is standard, at £2.95 per order so get shopping! For international orders, shipping costs are only £5.00.
SHIPPING TIME
Please note that each piece of Dual Nation Jewellery is handmade. Please allow 5-10 working days for your item to be delivered. For international orders please allow 7-14 business days.
HANDMADE PRODUCT DISCLAIMER
Because all our items are handmade, one piece at a time, it is impossible to get each product looking exactly like the last. Therefore, there may be slight variations in the product you receive compared to that of the pictures on the website. These variations should not be misconstrued as flaws as we believe this is what makes each piece of handmade Dual Nation Jewellery truly unique. By purchasing products from this website, you agree to these terms and conditions.
RETURN POLICY
In the event that an item is faulty, we will offer you a full refund or exchange, provided that you return the item to us in its original condition and packaging.
We cannot offer a refund if you simply change your mind, however we can exchange the item for you.
Our returns period is 7 days from the date you receive the goods so please email us with your return request within this time.
Please note, we unfortunately do not offer refunds for items that get lost in the post. For peace of mind, please request tracked delivery and an invoice for extra shipping charges will be sent to your Paypal account.
HOW TO GET IN CONTACT
For any inquiries, please contact [email protected]